This policy explains when and how you can cancel a plan and request a refund from Quantum Host (operated by ‹YOUR REGISTERED LEGAL ENTITY NAME›). It applies to purchases made through quantum-host.net and paid via Razorpay or other authorised payment methods.
1. Money-Back Window
New customers are eligible for a 7-day money-back guarantee on their first purchase of an eligible shared game-hosting or web-hosting plan. If you are not satisfied, request a refund within 7 days of the initial payment and we will refund the plan fee, subject to the exclusions below.
2. Non-Refundable Items
The following are not eligible for refunds, except where required by law:
- Domain name registrations, renewals, and transfers (these are non-reversible once registered).
- Dedicated servers, custom builds, and dedicated IP address allocations.
- One-time setup, migration, or professional-services fees.
- Renewal payments for existing plans after the renewal has processed.
- Add-ons and licences purchased from third parties.
- Accounts terminated for breach of our Terms & Conditions or Acceptable Use rules.
- Requests made after the 7-day window on the initial purchase.
3. How to Request a Refund
To request a refund or cancellation:
- Email [email protected] from your registered email address, or open a ticket from your account.
- Include your account/order ID and the reason for the request.
- Our team will acknowledge within 1 business day and process eligible refunds promptly.
4. Refund Processing & Timelines
- Approved refunds are issued to the original payment method via Razorpay.
- Refunds are typically processed by us within 2–3 business days of approval.
- Once processed, it may take an additional 5–10 business days for the amount to reflect in your account, depending on your bank or card issuer.
- You will receive an email confirmation once the refund is initiated.
5. Cancellations & Auto-Renewal
You can cancel a plan at any time from your account or by contacting us. Cancelling stops future auto-renewals. Unless you are within the money-back window, cancellation does not automatically trigger a refund for the current, already-paid Billing Cycle — your service remains active until the end of that cycle.
6. Chargebacks
If you have a billing concern, please contact us first — we resolve most issues quickly. Initiating a chargeback without contacting us may lead to suspension of the associated account pending resolution.
7. Contact
For any billing or refund question, reach our billing team at [email protected], call ‹YOUR SUPPORT PHONE, e.g. +91 98765 43210›, or use our Contact page.